tag:blogger.com,1999:blog-17534827.post8058815012183561933..comments2024-03-27T22:02:52.479-04:00Comments on Digital ProTalk: Business Day Thursday: Friday Photo School Tomorrow; Going The Extra Mile and MoreDavid Ziserhttp://www.blogger.com/profile/02674227631785266632noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-17534827.post-2486334610265255132010-08-09T17:18:39.105-04:002010-08-09T17:18:39.105-04:00Hi LaDawn, thanks! And much success to you and Dav...Hi LaDawn, thanks! And much success to you and David on your Captured By The Light Tour this year! Looking forward to seeing you two again when you're in the San Francisco Bay Area.Robert Ashhttp://www.robertash.comnoreply@blogger.comtag:blogger.com,1999:blog-17534827.post-79728010871387136332010-08-06T07:40:28.169-04:002010-08-06T07:40:28.169-04:00Congratulations Robert and MUCH continued success!...Congratulations Robert and MUCH continued success!!LaDawnnoreply@blogger.comtag:blogger.com,1999:blog-17534827.post-46998300668692466482010-08-05T19:42:53.001-04:002010-08-05T19:42:53.001-04:00David,
I couldn't agree more. Giving extra is...David,<br /><br />I couldn't agree more. Giving extra is the best way to please the customer - and the best way to receive.<br /><br />Right now a bride is buy a 30x40 artistic canvas wrap from me of a portrait I shot during her wedding (a candid, no less). I found a lab for her that does special high-end wraps that I haven't seen anywhere else. <br /><br />Because it's my first time working with that lab I needed time to work out with them how to get the piece done for her. It's taken longer than normal, plus I had a shoot to do for a TV show (ABC Television filmed it, I shot the stills) which delayed things more. I proactively offered her a 16x20 paper print for the delay, and she is delighted. She says she wants several prints totaling 16x20 so she can show them off in the key areas of her home.<br /><br />Your Master Class reinforced for me in spades the principle of giving more than customers expect, and of the power of doing some things for no charge, and incorporating that principle will certainly be my business model going forward.Robert Ashhttp://www.robertash.comnoreply@blogger.com